Frequently Asked Questions & Their Answers
Ques. MOST IMPORTANT QUESTION - How is BoxxerMail different from other email service providers like Constant Contact , smtp.com etc. Why should I shift to BoxxerMail.? Why is the pricing of boxxermail so low? ($79/month for sending 1.5 Million emails per month). What are the disadvantages of BoxxerMail?
Ans. Other email service providers like constant contact and smtp.com are used by people who need to send regular email newsletters to a subscribed email list. They are using reputed IPs and it is very important for them to keep the reputation of their IPs and hence, If you use their services to send high volume promotional / marketing emails to an opt-in purchased list, they will shut down your services without a refund. The advantage of providers like smtp.com and constant contact is that you can expect 100% Inbox delivery and hence their pricing is very high. ie around $130 per just 100K emails per month.
. Why is our pricing so low.? What are the disadvantages and advantages of boxxermail.? Our service is normally used by customers who sends high volume marketing / promotional emails (50K to 100K per day) to an opt-in but purchased email list. The disadvantage of our system is that we use non-reputed but fresh IPs, that customers normally gets more than 80% inbox delivery rate but not 100% guaranteed. Still why should you use our system. The answer is simple. Our regular customers who are with us since last 2 to 3 years are only concerned about one factor - How much they spend? and how much sales / signups they get for their product / service in return. With less than 100$ per month, our customers gets around 1.5% to 3% open rates for their emails and can send around 1.5 million emails.
Our system works on a different technology where in the software rotates the 16 to 32 IPs of the server to send emails. Due to very little emails of less than 100 emails per hour are send from a single IP, when spam complaints come, they get diverted into different IP addresses, and hence, even if you send huge volume emails to a purchased opt-in list, the probability of server getting shut down due to spam complaints are very less. And you can use your account to send emails for long months without problems. In the very rare cases of server shut downs or IP black listing which may happen, you can always get fresh IPs or a new server where we can install the software again and use it for sending bulk emails. Ie we normally doesn’t terminate an account of customer unless the customer uses our software for fraud or illegal activities.
Ours is the best reliable and highly economical system available in the internet for sending marketing / promotional emails to optin purchased email lists. If your intention is to sell your product / service to unknown but opt-in people, use our system.
We indeed have a high cost high quality system for sending emails with 100% inbox delivery guaranteed. visit our site www.newsmtp.com for that. Price is $129 per 100K emails per month. But like other email service providers , we are also concerned about keeping the reputation of our ips that we donot allow this service to send promotional / marketing emails to a purchased email list. If your intention is to send low volume regular newsletters to your existing clients use our site www.newsmtp.com
Ques. User already has another downloadable email marketing software and needs only the server. Is it possible?
Ans. The importance of using our technology – ie the software installed WITHIN the server with IP rotation enabled is explained in the previous question. The problems faced by the customers when they use smtp servers from those companies who provides the server alone, along with external third party emailing softwares they might already have, are also explained in the previous question. We donot provide the server alone. Our package comes with software bundled with the server. For sending promotional / marketing emails, this is the only successful technology presently available in the global market. If you buy smtp servers from any other companies and use it for sending emails to a purchased email list using the software you might already have, they(server providers) will immediately shut down your account regardless of whether you have or donot have rights to send emails to the opt-in list which you have purchased.
Ques. How many emails per day can be send using your software and server?
Ans. Theoretically, a customer can send UNLIMITED number of emails per day. But the maximum speed of sending is around 3000 emails per hour from a VPS and around 15,000 to 20,000 emails per hour from a dedicated server. However we recommend our customers not to send more than 50,000 emails per day from a VPS and 100,000 emails per day from a dedicated server. We recommend all our customers to go for a dedicated server and not a vps although the cost is a little high.
Ques. What is the inbox delivery % using your software. Does your software check spam content before sending email and if anybody complain, Will you be shutting down the service or my website.
Ans. You can expect more than 75% of inbox delivery rate when sending more than 50K emails per day. When you send less than 5K emails per day you can expect more than 95% inbox delivery rate. Yes we have spam checker tool in our software and you can use this tool to reduce the spam score of your email content so that all of them reaches inbox and not the spam folder. Shutting down of the server very rarely happens because of the spam complaints getting spilt into different IP addresses. There is also option to get fresh IPs on a regular monthly basis. And in the very rare cases where it may happen, we allows you to continue using our services after getting an agreement from you that you will not use our services to send spam / illegal /fraud email messages.
Ques. Why should I use BoxxerMail even though 100% inbox delivery guarantee is not there for sending my promotional email marketing campaign.?
Ans. When you are sending more than 50K emails per day to a purchased opt-in email list, you cannot expect 100% inbox delivery since lots of email ids in your list may be fake and may get bounced. Higher bounce rate and spam complaints may affect your inbox delivery percentage. But still, our customers are getting around 3% to 5% open rates from a marketing email campaign. Our customers are re-ordering additional server installations from us because of this open rate. The screenshot described in the website is of one of our real customers from South Africa. Please check the campaign statistics image and find it out yourself. All that matters to you as a customer is the ROI (return on investment) on the amount you spend on email marketing. Ie how much sales you got for your product / service. And when you calculate the income from selling your product / service with respect to the amount you invest in email marketing with BoxxerMail, you will see that it is really worth catching.
Ques. I need 100% inbox delivery guarantee. Can you offer me this?
Ans. Yes. We have another technology – a downloadable email marketing software with smtp server in partnership from the worlds’ second largest smtp server provider company. when using this technology, we can guarantee you 100% inbox delivery. But this technology cannot be used for sending emails to a purchased email list or for marketing purposes. You are allowed only to send regular newsletters to an existing client base. Please visit www.newsmtp.com (our own site) for more deatils. Price for it is comparatively higher – starts from $7 for sending 5000 emails.
Ques. Do we have to upload email data in vps using your software? In that case what about the privacy of my email list. Will use copy my email list data ?
Ans. You will have to create the email campaigns and upload customer database and then send it through your server. Neither do our staff , or our other customers has access to your email list database, nor do we copy your data to anywhere else. Your data will remain on your VPS whose usernames and passwords are safe in your custody. Please see our privacy policy in the website regarding this.
Ques. For our company we need to send emails with our official company domain as sender email id, is it possible?
Ans. User can use ANY existing email id as sender email id with our software.
Ques. I am not a technical guy. Can you install the software in the server and make my software ready to use?
A. After you purchase the software for $195 and the server for $79, installation of software on server, setting up the configurations and all the rest of the procedures will be done by us without any extra charges and we will deliver the completely functional software to you with login details. All what you need to do is to login to your software using the user name and password we provide and then just send the emails. That is all. You need not know anything about the technical’s to use the software.
Ques. Will my IP be exposed or will my ISP blocks me from sending emails?
Ans. No. You are sending emails from the IPs provided by our hosting providers and your IP will never by exposed or your ISP has nothing to do with your email campaign.
Ques. I am located in Uganda (country name). Can I still use your software and services?
Ans. Our software and services can be used by anybody in any country in the world. Wherever you are located, if you have an internet connection, you can login to the url of your software and send emails.
Ques. How long will it take to receive the product after making the payment?
Ans. Email lists are dispatched as downloadable links within 10 working minutes after making the payment. We can also send the lists in DVD / USB Flash drive upon request. Software will be installed on the server and the complete configurations will be done by us and login details to access the software will be dispatched within 24 to 48 hours of ordering. Ie within 24 to 48 hours of making the payment our customers will be able to start sending unlimited emails.
Ques. Can I get a full refund if your product seemed to be worthless to me?
Ans. Yes. If our software turns out to be worthless to you, you will get a full refund of your money. Please see our Refund Policy in the website.
Ques. Where are your servers located. Where is your company located?
Ans. All Servers are located in USA Datacenters. Our Sales Agent is Plimus in california, USA. Our development center & call center is in kerala, India.
Ques. How long have you been into this email marketing business? How reliable are you?
Ans. This is our 5th year in business. We have around 4,500 customers worldwide. We are a limited company registered under company act, government of India. We are located in Thrissur INFOPARK, a 42 acre campus which is a government of kerala undertaking. You can always call us by phone and enquire during the working hours - 8:30AM till 1:30AM (17 hours a day IST) Mon- Fri.
Ques. Are there any long term contracts or can I pay on a month to month basis?
Ans. The price of the software is ONE TIME and once purchased, customer can use it for lifetime without any extra charges. But the hosting charges for VPS or Dedicated Server have to be paid monthly. There are no long term contracts and customer needs to pay only on a month to month basis. Customer can cancel the service at any time and will not be billed again.
Ques. What all payment options do you offer?
Ans. We offer credit card / debit card payments, moneybookers, paypal, phone/fax orders, bank wire transfer, western union, moneygram, liberty reserve, check, cash deposit & money order. For offline payment options , please visit http://www.boxxermail.com/offlinepayment.aspx